Customer Service Specialist - Branch Operations (6-Month Contract)

Join AXA, a global leader in insurance and financial services, as a Customer Service Specialist in our dynamic branch operations team. This 6-month contract role is based in Badung, Bali, offering a unique opportunity to deliver exceptional service to our customers while working in a vibrant and diverse environment. AXA is renowned for its commitment to innovation, customer-centric approach, and sustainable growth, making it an ideal place to build your career.

As a Customer Service Specialist, you will be the first point of contact for our customers, ensuring their needs are met with efficiency and professionalism. You will handle inquiries, complaints, and feedback, providing solutions that enhance customer satisfaction. This role is perfect for those looking to gain valuable experience in a dynamic and supportive team environment.

Located in the heart of Bali, our office in Badung offers a pleasant working environment with easy access to local amenities. This is an excellent opportunity to work with a global company while experiencing the rich culture and beauty of Bali.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by handling inquiries, complaints, and feedback.
• Assist customers with policy information, claims processing, and other insurance-related services.
• Ensure all customer interactions are documented accurately in our CRM system, Salesforce.
• Collaborate with the branch team to resolve customer issues efficiently.
• Maintain a high level of customer satisfaction by meeting and exceeding service standards.
• Stay updated with industry trends and AXA's products and services.
• Participate in team meetings and training sessions to enhance your skills.
• Adhere to AXA's policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a similar role.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and a customer-centric approach.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with CRM systems, particularly Salesforce.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Willingness to travel and work in a diverse team setting.

🛠️ Keahlian

Lowongan Terkait