Call Center Team Leader - Bali

Join PT Danarta Anugrah Divina as a Call Center Team Leader in beautiful Bali and take the next step in your leadership career! We are seeking a dynamic and results-driven professional to oversee our customer service operations, inspire high-performing teams, and drive exceptional customer experiences.

As a Call Center Team Leader at PT Danarta Anugrah Divina, you will be at the forefront of our customer service strategy, managing a team of dedicated agents to ensure our clients receive the highest level of support. You will daily monitor and optimize call center performance using tools like CRM systems, call tracking software, and quality assurance platforms, ensuring our operations run smoothly and efficiently.

Located in the heart of Bali, PT Danarta Anugrah Divina offers a vibrant and supportive work environment, with opportunities for professional growth and development. Join us and be part of a team that values innovation, excellence, and the pursuit of customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage a team of customer service agents, ensuring they meet performance targets and deliver exceptional customer experiences.
• Monitor and optimize call center performance using CRM systems, call tracking software, and quality assurance platforms.
• Develop and implement training programs to enhance agent skills and knowledge.
• Analyze customer feedback and market trends to identify areas for improvement and implement strategic solutions.
• Ensure compliance with company policies, procedures, and industry regulations.
• Collaborate with cross-functional teams to drive operational efficiency and customer satisfaction.
• Provide regular reports and updates to senior management on call center performance and customer satisfaction metrics.
• Foster a positive and productive work environment, promoting teamwork and continuous improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 3 years of experience in a leadership role within a call center or customer service environment.
• Proven track record of managing and mentoring teams to achieve high performance standards.
• Strong understanding of CRM systems, call tracking software, and quality assurance platforms.
• Excellent communication, interpersonal, and leadership skills.
• Ability to analyze data and make data-driven decisions.
• Proficiency in English and Bahasa Indonesia.
• Certification in customer service management or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait