Customer Relations Executive (Automotive Industry)

Join Rahmat Jutamas as a Customer Relations Executive in the thriving automotive industry, based in beautiful Bali. This role offers a unique opportunity to build lasting customer relationships while contributing to the growth of a dynamic company. As a Customer Relations Executive, you'll be the face of our brand, ensuring our customers receive the best possible service and support.

At Rahmat Jutamas, we're committed to excellence in customer service and are looking for a passionate and dedicated professional to join our team. In this role, you'll use industry-standard tools like Salesforce and HubSpot to manage customer interactions, resolve issues, and drive customer satisfaction. With beautiful Bali as your backdrop, you'll enjoy a work environment that balances professional growth with a high quality of life.

If you're ready to take your career to the next level in a supportive and innovative environment, we invite you to apply for the Customer Relations Executive position at Rahmat Jutamas in Bali.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer relationships through effective communication and follow-up.
• Resolve customer complaints and issues promptly and professionally.
• Use Salesforce and HubSpot to track and analyze customer interactions and feedback.
• Collaborate with sales and marketing teams to ensure a seamless customer experience.
• Monitor customer satisfaction metrics and identify opportunities for improvement.
• Stay up-to-date with industry trends and best practices in customer relations.
• Provide exceptional service and support to both existing and potential customers.
• Contribute to the development and implementation of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role in the automotive industry.
• Proven track record of building and maintaining strong customer relationships.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM systems like Salesforce and HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

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