Member Engagement Advocate - Fresh Graduates Welcome!

Kickstart your career in customer service at Optum as a Member Engagement Advocate! This role is perfect for fresh graduates eager to develop their communication skills while making a meaningful impact. You'll serve as the first point of contact for members, ensuring their needs are met with a smile. Based in Bali, this opportunity offers a unique blend of professional growth and tropical lifestyle.

As a Member Engagement Advocate, you'll be part of a dynamic team dedicated to delivering exceptional service. You'll handle inquiries, resolve issues, and provide support through various channels, including phone, email, and chat. This role is your chance to build a strong foundation in customer service while contributing to a company that values its members.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for members, addressing inquiries and resolving issues promptly and professionally.
• Provide exceptional customer service through phone, email, and chat interactions.
• Assist in the development and implementation of customer service strategies and processes.
• Document and track customer interactions to ensure consistent and high-quality service.
• Collaborate with team members to achieve service level objectives and KPIs.
• Stay updated on industry trends and best practices to continuously improve service quality.
• Support the team in maintaining a positive and engaging work environment.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Fresh graduate with a degree in Business, Communication, Psychology, or related fields.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and customer service orientation.
• Ability to work well under pressure and meet tight deadlines.
• Basic knowledge of customer service software such as Zendesk, Freshdesk, or similar.
• Fluency in English and Bahasa Indonesia.
• Willingness to learn and adapt to new technologies and processes.
• Passionate about providing exceptional customer service and making a positive impact.

🛠️ Keahlian

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